Privacy Policy

Roanoke Valley Garage Door Co. respects the privacy of everyone who visits our website. This policy describes, in plain language, the information we handle through this website and our service request form, and how we use and protect it.

Information Collected

When you submit a service request through our website form, we may collect your name, email address, phone number, and address, along with the services you select and any additional details you choose to provide about your request. If you contact us directly by phone or email, we receive the information you share during that communication. We use this information only to respond to your inquiry and provide the services you request.

How Information is Used

We use the information you submit through our website, by phone, or by email solely to deliver our services and operate our business. Specifically, your information may be used to:

Respond to your questions and inquiries
Prepare and provide quotes and estimates
Schedule and coordinate garage door installation, repair, and maintenance services
Communicate with you about your requests, appointments, and service updates
Improve our business operations and the quality of our customer service

Sharing and Retention

We do not sell your personal information. We may share information with trusted service providers when needed to operate this website or to respond to your requests.

We retain information only as long as reasonably needed for these purposes and to meet our legal obligations.

Security and Cookies

We take reasonable administrative, technical, and physical safeguards to help protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Our website may use cookies or similar analytics tools if they are enabled on the site or by our service providers. These help us understand how visitors use the site and improve your experience. You can adjust your browser settings to refuse or delete cookies at any time. Some features of our site may rely on third-party services, such as booking, mapping, or payment tools. These providers may have their own privacy policies, and we encourage you to review them.

Visitor Choices and Rights

You may request access to, correction of, or deletion of the personal information you have submitted to us. To make a request, please contact us using the contact details provided on this website. We will review and respond to your request in accordance with applicable legal requirements, and we may need to verify your identity before processing it.

Policy Updates

We may update this Privacy Policy from time to time as our practices, services, or legal requirements change. When we make changes, we will post the revised policy on this page and update the effective date below. Please review the effective date before relying on this policy, and check back periodically to stay informed about how we handle your information.

Effective date: November 12, 2026

Privacy Questions?

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us by email at service@roanokevalleygaragedoor.com or by phone at (540) 555-0198. We will review your request and respond as soon as reasonably practicable.